Over the weekend while watching the U.S. Open I noticed something strange that happened to Dustin Johnson on the 18th hole right before he three putted from 12 feet to lose the U.S. Open. (it was heartbreaking to watch)
Training and Accountability
It is simply not good enough to hire a “nice’ person, who shows up every day, does his or her job fairly well, then goes home and starts all over again the next day. Rather, the idea is to hire right, terminate quickly if a mistake has been made, and spend an extraordinary amount of time in two areas -- Training and Accountability.