Are you looking for a more efficient practice?
Chiropractic practices and patients are asking for much of the same benefits for their day: less time spent doing menial tasks and greater convenience in communication, scheduling appointments, and more. Chiropractic practices and patients are likely both in need of the same things: less time spent doing menial tasks and greater convenience in communication, scheduling appointments, and more. Both are yearning for a more digital and convenient visit, especially during coronavirus. If your chiropractic practice offers this level of ease, you will be set up for practice growth for the rest of the year and in the long run.
Here are five tasks your office staff no longer needs to manage. When you remove these, you can save time for your staff every day and improve patient experience.
Calling every patient before each appointment to prevent no-shows.
Automated, digital appointment reminders and confirmations are essential. Staff can review text confirmations in moments and eliminate hours of running through a phone list to make one call at a time.
For each scheduled appointment, send out an automated appointment reminder by text or email. These reminders should be sent three days in advance, then again one day before. After receiving a reminder, patients should be able to confirm their appointment digitally without having to call the office back. Ideally, you will have a dashboard that displays every outgoing patient reminder and confirmation with their status leading right up to their appointment time.
Handing a pen and clipboard to patients.
The days of handing patients pen and paper or digital tablets when they arrive are gone. Not only had technology advanced, but the risk of spreading coronavirus should make this a thing of the past. You still need to collect and/or confirm contact details, insurance, medical information, and payment information but the “old way” is inefficient and unsafe. Instead, digital patient intake forms can be made available on your website or through email. This also makes things more convenient for your patients as they can fill out forms from the comfort of their home on their time before stepping foot into your practice.
Waiting on faxes for referrals and notifications.
Fax machines are a thing of the past. You need to be able to communicate with your network via email and text. Your front office staff has probably spent more than enough time waiting in front of a clunky fax machine for clinical information, orders, and referrals. Instead, send and receive these documents through a digital portal that should be secure, convenient, and fast.
Asking patients for feedback after each appointment.
Instead of sending patient questionnaires by mail, take advantage of HIPAA-compliant patient satisfaction surveys. These can be automatically sent after a patient’s appointment by text or email. This gives your patients the chance to share their experience with you and other patients online. After feedback is shared, be sure to promptly address any issues or concerns they may have expressed or just to thank them for their compliments. This shows you listen and respond to patient feedback, which builds a strong reputation over.
Today’s world is all about convenience and that includes in your practice. For more tips on how to improve operations in your chiropractic practice, click here to contact us.